TERMS OF SERVICE

Welcome to Pvzzle Collections. We sell urban clothing and provide custom sewing and garment branding services.

These Terms of Service explain the conditions for using our website and purchasing our products or services. Please read them before placing an order.

“Pvzzle”, “we”, “us” and “our” refer to Pvzzle Collections, operating as Pvzzle Collections, based in Uyo, Akwa Ibom State, Nigeria.

By placing an order, you agree to the terms presented to you at the time of purchase. Nothing in these terms removes any consumer rights provided by applicable law.

You must provide accurate contact, payment and delivery information when placing an order.

If you are under 18, a parent or legal guardian must authorise your purchase.

You must not use our website to commit fraud, submit unauthorised payments, interfere with its operation or infringe another person’s rights.

If you create an account, keep your login details secure and notify us promptly of any suspected unauthorised access.

We aim to describe our products accurately, including their sizes, materials, colours and available options.

Colours may appear slightly different depending on your screen and lighting. Handmade garments may also have minor variations. These variations do not excuse defective products or material differences from the description or specifications agreed with you.

Please check the size guide before ordering. Contact us if you need help choosing a size.

Submitting an order is a request to purchase. An automated acknowledgement confirms that we received your request. Your order is accepted when we send an acceptance or production confirmation.

Acceptance depends on stock availability, payment confirmation and, for custom orders, agreement on the required specifications.

If we cannot accept your order, we will explain why and refund any payment received for it.

If a listing contains a material pricing or product error, we will contact you before accepting the order. You may accept the corrected details or cancel for a full refund.

Prices are displayed in Nigerian naira (NGN) unless another currency is expressly stated.

Applicable delivery charges, taxes and other fees will be disclosed before you confirm your purchase.

Payment must be made through the methods we provide. For custom or bulk orders, the quotation will state the deposit, balance and payment schedule.

Production begins only after the agreed payment and required specifications have been received and confirmed.

Price changes do not affect orders we have already accepted, unless you request a change and agree to the revised price.

For custom orders, we will confirm relevant details such as measurements, fabric, colour, quantity, artwork, placement, price and estimated completion date.

Please review these details carefully before approving production. Where you supply measurements or artwork, you are responsible for checking their accuracy. We remain responsible for measurements we take and for producing the order according to the approved specifications.

Changes requested after approval may affect the price and completion date. We will explain any additional charges and obtain your agreement before proceeding.

You must have permission to use any logos, images, names or other materials you supply for branding. We may decline requests involving unlawful content or infringement of another person’s rights.

We will obtain your permission before using identifiable customer photographs or confidential custom artwork in our marketing.

We will communicate estimated production and delivery times before accepting your order.

If a delay occurs, we will update you and explain the available options. If we cannot fulfil the order within the agreed period, we will discuss a revised date or cancellation and any refund required by law.

Please provide a complete delivery address and a reachable phone number. Additional delivery costs caused by an incorrect address or a missed delivery may be charged where reasonable and disclosed.

For delivery arranged by us, contact us if your parcel is lost, damaged or does not arrive. We will investigate and arrange an appropriate remedy.

International orders, where offered, may attract customs duties or destination taxes. We will explain any known charges and who is responsible for them before purchase.

Contact us as soon as possible if you wish to cancel an order.

For ready outfits, cancellation before dispatch will normally receive a full refund. After dispatch, the applicable returns process will apply.

For custom orders, any cancellation charge must be reasonable, lawful and explained to you. It may reflect work already completed and costs reasonably incurred that cannot be recovered.

A deposit is not automatically forfeited because an order is cancelled. We will explain any deduction and refund the remaining amount where due.

If we cancel an order because we cannot fulfil it, we will refund payment for the goods or services not supplied.

If you receive a faulty, damaged or incorrect item, or an item that materially differs from the agreed description, contact us within a reasonable time after discovering the issue.

Provide your order details, a description of the problem and photographs where available. Photographs help us assess the issue but do not replace your legal rights.

We will provide the remedy required by applicable law. Depending on the circumstances, this may include repair, replacement or refund. Where the issue is our responsibility, we will cover reasonable return delivery costs.

For a change of mind or a size selected incorrectly by the customer, any additional exchange or return options will be stated in the Returns and Refund Policy available before purchase. Conditions may include returning the item unworn, unwashed and with its tags attached.

Custom or personalised items may have limited change of mind return options once production begins. This does not remove your rights where an item is faulty, incorrectly produced or materially different from the approved specifications.

Approved refunds will be processed through the original payment method where possible. We will confirm the expected processing time.

Follow the care instructions supplied with your garment.

Damage caused by improper washing, bleaching, excessive heat, misuse or unauthorised alterations may not qualify for a remedy where that damage is unrelated to a product defect.

Normal wear does not remove your rights concerning an existing manufacturing defect.

Discounts, promotional offers and gift vouchers may have specific conditions, including expiry dates and eligible products. These conditions will be disclosed before purchase.

Promotional purchases retain the consumer protections required by law.

Pvzzle’s name, logo, original designs, photographs, website text and other brand materials are owned by us or used with permission.

You may browse our website and share links to our products. You must not reproduce, sell or commercially use our protected materials without permission.

Buying a garment does not transfer ownership of the intellectual property associated with it.

We aim to keep our website available and accurate, but access may occasionally be interrupted by maintenance or technical issues.

Our website may use external payment and delivery services. Their separate terms may apply to their services, but they do not remove our obligations to you.

We are responsible for fulfilling accepted orders and providing goods and services that meet the agreed specifications and applicable legal standards.

Nothing in these terms excludes responsibility for fraud, negligence, defective performance or any liability that cannot lawfully be excluded.

If you have a complaint, contact us using the details below. Include your order number and explain the outcome you are requesting.

We will acknowledge your complaint, investigate it and seek a fair resolution within a reasonable time.

These terms are governed by Nigerian law, subject to any mandatory consumer protections that apply to your purchase.

You retain the right to contact the Federal Competition and Consumer Protection Commission or seek another remedy available under law. Any court proceedings must be brought before a court with lawful jurisdiction.

We may update these terms and will publish the revised version with its effective date.

Updated terms apply to future orders. An existing order remains subject to the terms accepted when it was placed, unless a change is required by law or agreed with you.